Pop up not happening while phone ringing - Cannot answer incoming call | Community
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Newcomer
tinaj1014
Newcomer
August 1, 2022
Question

Pop up not happening while phone ringing - Cannot answer incoming call

  • August 1, 2022
  • 2 replies
  • 32 views

This has been happening for several weeks now.  My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone.  So any incoming call on my Google Pixel just rings until it goes to voicemail. 

 

I haven't tested this theory yet, because it seems implausible, but is this happening because it is not on WIFI?

I have just uninstalled it on my phone to alleviate the frustration.  If there is a fix or answer, I'll reinstall, but this isn't worth the anxiety knowing I am missing a call, but have no way to answer it.   It's mocking me, LOL. 

    2 replies

    E
    Contributor I
    enielsen
    Contributor I
    August 4, 2022

    Are you saying the Zoom app doesn't show a popup? If so, I did run into once someone on an android phone that had a similar issue that was caused by some kind of gaming enhancement app that manipulated notifications (presumably to reduce interruptions during gaming).

    B
    Newcomer
    bstoker
    Newcomer
    September 3, 2025

    Same issue was it ever resolved?  No gaming

     

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 10, 2025

    Welcome to the Zoom Community, @bstoker! If you are using an Android device, you can try these steps:

    • Ensure Notifications Are Enabled:

      • Go to your phone’s Settings > Notifications > Zoom.

      • Make sure Allow Notifications is enabled and that banners, alerts, and sounds are all turned on.

    • Allow Zoom to Show Over Other Apps (Android only):

      • Go to Settings > Apps > Zoom > Appear on top (or “Draw over other apps”).

      • Ensure this permission is enabled so Zoom can display call pop-ups.

    • Enable Background App Refresh/App Activity:

      • Ensure Zoom is allowed to run in the background so it can trigger incoming call alerts.

    • Check Zoom App Settings:

      • Open the Zoom app.

      • Go to Settings > Meetings > Incoming Call Notification and make sure it is turned on.

    • Update Zoom:

      • Make sure you are using the latest version of the Zoom app. Visit the App Store or Google Play Store to check for updates.

    • Restart Your Device:

      • A quick reboot can sometimes resolve notification issues.

     

     

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