Phone not connecting | Community

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Phone not connecting

Forum|Forum|3 years ago
May 19, 2022
1 reply
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For the last week, my phone is not connecting on my desktop. I have a "Not connected. Attempting to reconnect...try now" window that opens. When I click the try now, it spins for a bit and then nothing changes. The phone rings on the app installed on my phone and I receive SMS messages. No issues with meetings. Only connecting by phone.

Community Champion | Employee

Hello,

I would recommend power-cycling this phone if this issue keeps occurring.

This is usually caused by a policy or update attempting to download/install, so if rebooting doesn't resolve it, please check the firewall settings with your network admin: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#h_01EEBSGCKBYVB20MCVPR78T0NN

And also there are firewall rules for see firewall rules specific to Poly or Yealink that may help depending on your phone model.

If this issue persists, please have your phone admin open up a support ticket with Zoom: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Thanks,

Micah