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PHjames
Newcomer
PHjames
Newcomer
February 7, 2023
Solved

Phone dialer option missing on toolbar

  • February 7, 2023
  • 2 replies
  • 24 views

Hi,

 

Does anyone know why the phone dialler would be missing on the Windows client? The user has the correct license and has been using it for months. It is visible on her desktop PC but is missing from the installation on her Windows laptop.

 

Thanks for any replies or suggestions.

    Best answer by sachinzoom

    Hello,

     

    Taking a step back. A user can only be logged into 1 computer, 1 phone and 1 tablet device.  

     

    https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-

     

    I am thinking you may be running into this limitation. Please refer the KB above. 

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

     

    2 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 7, 2023

    Hello,

     

    Try uninstalling and reinstalling the Zoom App for the user:

     

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    PHjames
    Newcomer
    PHjamesAuthor
    Newcomer
    February 7, 2023

    Hi,

     

    I tried uninstalling and running CleanZoom, that did not work. Do you have any more ideas?

    Thanks

    S
    Community Champion | Employee
    sachinzoomAnswer
    Community Champion | Employee
    February 7, 2023

    Hello,

     

    Taking a step back. A user can only be logged into 1 computer, 1 phone and 1 tablet device.  

     

    https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-

     

    I am thinking you may be running into this limitation. Please refer the KB above. 

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

     

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    February 7, 2023

    Hi @PHjames 

     

    Did you ask her to verify if she is signed into the app with her work email, and not a personal Zoom account email that doesn’t have Zoom Phone? 

    i hope that helps!

     

    PHjames
    Newcomer
    PHjamesAuthor
    Newcomer
    February 7, 2023

    Hi Craig,

     

    Thanks for your suggestion. I did remote to the laptop earlier and she is using her corporate email using our SSO for login. I am waiting to try sachinzoom's suggestion of running ZoomClean and will report back here.

     

    Thanks

      FORE-Craig
      Specialist
      FORE-Craig
      Specialist
      February 7, 2023

      Hi again @PHjames ,

       

      Seeing that the uninstall and clean didn't change anything... do other aspects of the app appear normal such as the Phone section in the Settings?

       

       

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