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Newcomer
December 12, 2021
Question

Phone cannot connect

  • December 12, 2021
  • 1 reply
  • 0 views

On my office wifi network, the Zoom Desktop and android phone app can connect to the phone service.  However, I cannot connect on my home wifi network on both my android an laptop.  Any thoughts on how to troubleshoot?

    1 reply

    townsendwc
    Community Champion | Employee
    Community Champion | Employee
    December 15, 2021

    Does your home network router/firewall have a setting for SIP ALG.  That is an application layer gateway and can cause issues.