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J
Newcomer
john_sherpa
Newcomer
July 28, 2022
Question

Phantom missed call, constantly reappearing?

  • July 28, 2022
  • 2 replies
  • 2 views

Hello All!

 

Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back?  I have several users in my company who have a missed call  badge showing up and then reappearing seconds or minutes later.  I'm trying to gauge if this is system wide.

 

Thanks!

John

    2 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    July 28, 2022

    Hi John!

     

    We haven't seen anything like that coming up. Have you narrowed it down to direct inward dial calls or call queue calls?

    A
    Newcomer
    Amit_Dhanda
    Newcomer
    July 31, 2022

    Hi John,

     

    Is it with all calls are showing as missed calls ?

    If yes, please check user phone settings and there should be atleast Zoom Application or some call handling should be configured.

    Thanks,

    Amit Dhanda

     

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