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Explorer
February 6, 2023
Solved

Outbound Caller ID

How do I change the outbound caller ID for all users?  I don't want their direct phone number showing, only either their name or our main company phone number.

    Community Champion | Employee
    February 6, 2023

    Hello,

     

    If you are using the CSV import method, You can set the Outbound Caller id to Company number ( in bulk )and disable Selection of outbound caller id.  Or else if its just a few users, you can manually set Outbound caller ids to Company number.

     

    https://support.zoom.us/hc/en-us/articles/12099759104269-Enabling-Select-Outbound-Caller-ID-Zoom-Phone-setting

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    5 replies

    Community Champion | Employee
    February 6, 2023

    Hello,

     

    If you are using the CSV import method, You can set the Outbound Caller id to Company number ( in bulk )and disable Selection of outbound caller id.  Or else if its just a few users, you can manually set Outbound caller ids to Company number.

     

    https://support.zoom.us/hc/en-us/articles/12099759104269-Enabling-Select-Outbound-Caller-ID-Zoom-Phone-setting

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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    Newcomer
    May 19, 2023

    I have a similar issue.  Do you just export the users, update the columns and then import?

     

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    Community Champion | Employee
    May 22, 2023

    @JamesRonald  Thats correct

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    kmcgregorAuthor
    Explorer
    February 6, 2023

    Thanks @sachinzoom that worked!

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    Community Champion | Employee
    February 6, 2023

    Great to hear and you are welcome

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