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Newcomer
February 6, 2023
Solved

Outbound Caller ID

  • February 6, 2023
  • 2 replies
  • 14 views

How do I change the outbound caller ID for all users?  I don't want their direct phone number showing, only either their name or our main company phone number.

    Best answer by sachinzoom

    Hello,

     

    If you are using the CSV import method, You can set the Outbound Caller id to Company number ( in bulk )and disable Selection of outbound caller id.  Or else if its just a few users, you can manually set Outbound caller ids to Company number.

     

    https://support.zoom.us/hc/en-us/articles/12099759104269-Enabling-Select-Outbound-Caller-ID-Zoom-Phone-setting

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    2 replies

    Community Champion | Employee
    February 6, 2023

    Hello,

     

    If you are using the CSV import method, You can set the Outbound Caller id to Company number ( in bulk )and disable Selection of outbound caller id.  Or else if its just a few users, you can manually set Outbound caller ids to Company number.

     

    https://support.zoom.us/hc/en-us/articles/12099759104269-Enabling-Select-Outbound-Caller-ID-Zoom-Phone-setting

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    Newcomer
    May 19, 2023

    I have a similar issue.  Do you just export the users, update the columns and then import?

     

    Community Champion | Employee
    May 22, 2023

    @JamesRonald  Thats correct

    kmcgregorAuthor
    Newcomer
    February 6, 2023

    Thanks @sachinzoom that worked!

    Community Champion | Employee
    February 6, 2023

    Great to hear and you are welcome