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pgckc
Explorer
October 26, 2022
Solved

One-Man Business - Change Voicemail

Hi

 

One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). 

How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. 

 

thanks!

 

 

    enielsenAnswer
    Creator III
    October 26, 2022

    Are you the user at that extension or do you have  Zoom Phone admin privileges? I'm guessing that you don't have permission to edit that user's extension settings as I can't think of any other reason one would not be seeing the Edit button.

     

    Hmm, in Account Management/Account Settings/Zoom Phone, is Personal Audio Library enabled? I could see that being disabled keeping you from customizing a user's voicemail message....

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    2 replies

    Creator III
    enielsenAnswer
    Creator III
    October 26, 2022

    Are you the user at that extension or do you have  Zoom Phone admin privileges? I'm guessing that you don't have permission to edit that user's extension settings as I can't think of any other reason one would not be seeing the Edit button.

     

    Hmm, in Account Management/Account Settings/Zoom Phone, is Personal Audio Library enabled? I could see that being disabled keeping you from customizing a user's voicemail message....

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      Explorer
      pgckcAuthor
      Explorer
      October 26, 2022

      hmm - not sure if my reply actually got saved - but that was the solution - the Personal Audio Library was NOT enabled. Once it was enabled - i was able to do everything!!!

       

      thanks for the prompt response and the answer!

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