No Caller ID for Incoming Calls

hi @makaylea 

Zoom Phone uses an external service to determine the caller ID name of external phone numbers.

If the caller ID name of an external phone number is not displaying correctly, contact the third-party carrier or service provider to update the caller ID name for that number.

Note: If the external phone number is in your synced contacts, Zoom Phone displays the display name of the synced contact instead of the caller ID name. See our article about incoming call notifications for more information.

Frequently asked questions about caller ID

Please also see article which explains how inbound call notifications work.

Viewing inbound call notifications for the Zoom app and Zoom Web App

This article explains how to block some unwanted/spam calls.

Admin guide for Zoom Phone Spam

User guide for Zoom Phone Spam

if you have any examples of numbers previuosly with caller-id name but now without caller-id name, i suggest you open a support ticket.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot