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M
Newcomer
Meysemal
Newcomer
July 30, 2024
Question

New zoom phone account not working

  • July 30, 2024
  • 1 reply
  • 2 views

I created a new Zoom phone account yesterday and set everything up, including downloading the app for the PC & iPhone. I also setup my VM message. Unfortunately, I have been informed I have received at least 3 calls today that did NOT ring to my phone or PC. There is NOTHING in my call history and their voicemails are not appearing for me to view / listen to.

 

Please help!! I have tried calling Zoom support but apparently there is zero support for their phone system. This is a business line that I need to get working ASAP!

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
July 31, 2024

Hi meysemal,

 

To test your setup, call the zoom phone test number -  *8378.

Testing device audio for Zoom Phone

What is the response?

 

Please follow the guide to make certain that zoom phone is correctly setup.  Please see Admin - How to set up your Zoom Phone system and watch the video.

Your Guide to Getting Started with Zoom Phone

 

What zoom phone calling plan licenses did you select such as US/Canada Unlimited calling and how many licenses did you order?

 

What user(s) did you assign your zoom phone number(s) to?

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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