New SMS Campaign

Forum|Forum|1 year ago
February 26, 2024
2 replies
6 views

Hi, I submitted an SMS campaign request, which has been pending for over 15 days. Why would it be pending this long, and how can I help it along?

SMS

Best answer by crissyd

@Cam-SFP Please see Zoom 10DLC campaign registration delay.

Approvals for 10DLC campaigns are experiencing delays due to carriers carefully reviewing each campaign. To expedite the process, ensure that your campaign submission aligns with the 10DLC checklist. After making the necessary changes, including those to your website, kindly submit a ticket to Support to prompt the review of your 10DLC campaign. Enter the following:

Request Type: Technical Support
Priority: Low
Subject : 10DLC Campaign Nudge Request
Description : Share your 10 DLC Campaign IDs and the date you submitted the campaign as a part of the ticket
Product: Select Phone or Contact Center (depending on your campaign)
Area: SMS
Attachments: Add a screenshot of your pending campaign.
Click Submit.

crissydAnswer

Employee

@Cam-SFP Please see Zoom 10DLC campaign registration delay.

Approvals for 10DLC campaigns are experiencing delays due to carriers carefully reviewing each campaign. To expedite the process, ensure that your campaign submission aligns with the 10DLC checklist. After making the necessary changes, including those to your website, kindly submit a ticket to Support to prompt the review of your 10DLC campaign. Enter the following:

Request Type: Technical Support
Priority: Low
Subject : 10DLC Campaign Nudge Request
Description : Share your 10 DLC Campaign IDs and the date you submitted the campaign as a part of the ticket
Product: Select Phone or Contact Center (depending on your campaign)
Area: SMS
Attachments: Add a screenshot of your pending campaign.
Click Submit.

R

rn-zm

Community Manager

Hey @Cam-SFP welcome to the community! I reviewed @crissyd's response on the campaign review process and believe that the recommended criteria for submission is relevant to the details needed. Therefore, I have marked Crissy's reply as the solution. As the author, you can mark the response as 'not the solution' and please let us know what didn't work!