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Newcomer
KevinHale_ERS
Newcomer
January 23, 2023
Question

Multiple SMS Campaigns

  • January 23, 2023
  • 1 reply
  • 4 views

Greetings.  Currently, I'm only allowed to create one (1) SMS Campaign.  What are options/ideas to have a second SMS Campaign?  Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign?  Thoughts??

    1 reply

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 23, 2023

    Hi @KevinHale_ERS 

     

    I don't think that you need to go to all that trouble if the "10DLC Brand" is the same name. Looking on the Zoom web portal at Advanced > SMS Campaigns it says to contact Zoom Support to request more campaigns. 

     

    I hope that helps!

     

     

    K
    Newcomer
    KevinHale_ERSAuthor
    Newcomer
    January 23, 2023

    Hey @FORE-Craig - thanks for the reply.  I did contact Zoom Support for more campaigns.  Per their response:

     

    "As of this time, we only support one SMS campaign for each account. Hopefully, we can accommodate this request in the future."

     

    See attached.

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 23, 2023

    Hi @KevinHale_ERS 

     

    That's odd. I wonder why they would have put that in the pop-up help text. 

     

    Can you make your campaign generically multi-purpose?

     

     

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