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Jennifer01
Newcomer
March 17, 2022
Solved

Multiple phone numbers separate ringtones

I have a user that has two separate direct dial numbers.   Is it possible to have different ringtones depending on what number the outside caller uses?   

      IP-Man
      IP-ManAnswer
      Community Champion | Employee
      March 17, 2022

      @Jennifer01  Ringtones settings with the Zoom client/application does not have the capability to set per DID/direct lines, it is only for phone/meeting calls in general.

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

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      5 replies

      IP-Man
      Community Champion | Employee
      IP-ManAnswer
      Community Champion | Employee
      March 17, 2022

      @Jennifer01  Ringtones settings with the Zoom client/application does not have the capability to set per DID/direct lines, it is only for phone/meeting calls in general.

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

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        FORE-Craig
        Expert
        FORE-Craig
        Expert
        March 17, 2022

        Hi Jennifer, 

         

        Currently, there isn’t a way to specify different ringtones for different lines for the same user.  The same ringtone is used for all incoming calls and meetings. It can be changed in the Zoom app under the User’s Profile in the General section. 

        This would make a great enhancement though, in my opinion. You can submit it as a suggestion at: https://support.zoom.us/hc/en-us/requests/new

         

        I hope that helps! If this fully answers your question, please mark this as the Solution, so that other community users know. Thank you! 

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        Newcomer
        BrianHouston
        Newcomer
        November 28, 2022

        This is not completely correct.

        It is possible to do.  I currently have two directly assigned numbers with separate ring tones configured.  When I assigned the numbers they were in the app>settings>general>ringtones

        I set them so I could determine which number was being called.  

        They have since vanished..... so perhaps it's an undocumented feature.  

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        FORE-Craig
        Expert
        FORE-Craig
        Expert
        November 28, 2022

        Hi @BrianHouston 

         

        Back in March this was true. Since then there was an enhancement added. It can now be configured in the Zoom desktop app - See attached. It was also just recently added to the Zoom Phone Appliance app.

         

        I hope this helps!

         

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