Question
More Granular Real Time Analytics Requested
Our agents are more productive when they can view a "real time" wallboard with more granular details.
This would be top most on our wish list! We'd also like to be able to drill into the call queues to the agent detail levels and show a panel with all call queues and the number of agents that populate them. I'm sure that your developers can recreate this!
Agent Status by Agent Name
Agent Name / Agent Status/ # Calls/ # ACD/ Duration/ Release Code/ Caller Name / Num Group/ % ACD /Answ # /NACD Extrn # /NACD In # /NACD Intrn