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carlosnev
Newcomer
March 4, 2025
Solved

Missing numbers

  • March 4, 2025
  • 4 replies
  • 4 views

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.

Best answer by Vinnie

As @sparrow explained, you need to go and get them 😁
ℹ️Here is a Zoom article describing step-by-step how to request a number is Zoom:

🔗 https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060212#mcetoc_1igulce7r10

 

4 replies

sparrow
Community Super Champion | Customer
sparrow
Community Super Champion | Customer
March 5, 2025

Buying licenses doesn't automatically assign numbers into your account. You'll have to add the numbers into your account by going into number management, phone numbers, and click add. From their you can select state and city, then it will provide you with a list of local NXX's to choose from and since you have the licenses on your account, it will not reject the request. Optionally, you can port numbers into Zoom from another carrier.

    Vinnie
    Community Champion | Customer
    VinnieAnswer
    Community Champion | Customer
    March 7, 2025

    As @sparrow explained, you need to go and get them 😁
    ℹ️Here is a Zoom article describing step-by-step how to request a number is Zoom:

    🔗 https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060212#mcetoc_1igulce7r10

     

    MGSR
    Community Manager
    MGSR
    Community Manager
    March 14, 2025

    Hi @carlosnev!

    Welcome to the Zoom Community! We're glad to have you here.

    Did you see the previous responses?
    If any of it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    MGSR
    Community Manager
    MGSR
    Community Manager
    March 20, 2025

    Hi @carlosnev!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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