Looking for ATA's that work with Zoom Phone?

Forum|Forum|3 years ago
February 17, 2022
12 replies
14 views

When I find an ATA that allegedly works with Zoom Phone, I look to purchase and cannot find them anywhere, even on ebay. Anyone have some that are still available to purchase somewhere for Zoom Phone? Thanks!

Best answer by stevenriz

I already had a Grandstream and Zoom is working with me to get it set up. Just had to sign a form stating I am using an unsupported device.

ted

Community Champion | Employee

@stevenriz check out our Zoom Phone Certified Hardware:

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-certified-hardware

Hope this helps!

S

stevenrizAuthor

Explorer

Thanks Ted. Let me try one of these out and see how they work!!

S

stevenrizAuthor

Explorer

It was the Poly that I prefer but cannot find them .. checking Audiocodes...

FORE-Craig

Specialist

Check with @BrandonS !

He was working on the same issue:

https://community.zoom.com/t5/Phone-System/Unsupported-analog-adapters/m-p/30956

J

JeremyW

Explorer

I have the Poly OBi302's and got them from voipsupply.com.

S

stevenrizAuthor

Explorer

backordered wherever I look or it is priced by double.

BrandonS

Community Champion | Partner

I recently got a Grandstream 801 to work for a fax machine. The biggest issue was back and forth with Zoom support for about 2 weeks to get them to enable generic SIP devices for my client's account. They made me provide documentation and specifications proving the device supported TLS and various protocols.

I also waited about 30 days for delivery of a Poly Obi recently.

S

stevenrizAuthor

Explorer

Thanks for the info! The Grandstreams are so much cheaper and I've used them in the past with other providers. LGB! (hope that doesn't offend you!)

Thanks again Branson!!

S

stevenrizAuthor

Explorer

ask you this, was the back and forth because they were having you try things over and over until it worked? Or do you think they can now do it quicker since they've already done it?

BrandonS

Community Champion | Partner

It was just pushback from them and difficult to get them to approve enabling generic SIP devices. I thought it would be a simple ask, but then they wanted to know what kind of device and documentation showing that is does TLS and other protocols. Once they enabled it I was able to get it working in a few minutes.

S

stevenrizAuthor

Explorer

Thanks. If you have a ticket number, I can reference it when I call.