IVR - Dial Users Extension | Community
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Newcomer
May 3, 2023
Question

IVR - Dial Users Extension

  • May 3, 2023
  • 1 reply
  • 8 views

I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"

    1 reply

    toddsAuthor
    Newcomer
    May 3, 2023

    Well I probably should have played the default greeting. I guess it does it by default. I didn't think it would just allow you to enter an extension without entering in one of the menu keys. 

    Community Champion | Employee
    May 4, 2023

    @todds 

     

    Welcome to Zoom community.

     

    That is correct, Dial by extension is a part of the default greeting. Not available as an IVR key option. Dial by name however is an IVR key option.

     

    Newcomer
    May 28, 2024

    Does that require any additional buttons/numbers to be pressed? I have a phone number going to an auto receptionist with a text-to-speech greeting which then routes to a live receptionist, but dialing valid extensions does not seem to do anything. Pressing star skips the greeting and goes directly to the route option.