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D
Newcomer
Dan_Clough
Newcomer
October 18, 2024
Question

International Numbers

  • October 18, 2024
  • 1 reply
  • 3 views

I am trying to call a +1 number but receiving a message, "Sorry, we cannot complete call. Your service plan does not support calling to this destination"

Also, trying to call +61 and +33 number but receiving this message, "Sorry, we are unable to complete your call at this time. Please try again later”  

 

Any ideas?

    1 reply

    T
    Employee
    Tash_Balaguer
    Employee
    November 5, 2024

    Hi @Dan_Clough 

     

    In this case your plan does not support calling the number destination I would recommend reaching out to Support/Sales team so we may recommend a plan that can cater your needs.

    D
    Newcomer
    Dan_CloughAuthor
    Newcomer
    November 6, 2024

    Hi @Tash_Balaguer, we've checked on our plan and the last two international codes are Australia and France. We've called other numbers with those international codes and been connected, and so we want to know why some numbers are and some numbers are not connected. Is there a significance to 'We are unable to complete your call at this time' that we do not know about. Is it signalling that the number itself is incorrect because it seems to be connecting but not completing? 

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