I want to limit the number of staff members that can be connected at the same time

Forum|Forum|3 years ago
October 11, 2022
2 replies
0 views

On zoomphone.
I want to set up the system so that even if 10 people are waiting, only 3 calls can be connected at the same time.

Maximum number of simultaneous calls in queue: 3
but there seems to be times when more than 4 people are talking to each other.

Please advise.

P

pbutola

Newcomer

Hi,

If you want this setup for a queue, it can be done at the agent level. You can opt them out from the queue.

K

kyoko1Author

Newcomer

Hi,pbutola,

Thanks for the advice.
And I apologize for the lack of explanation of the situation you are seeking.

All 10 callers remain available to receive calls.
However, if three lines are received at the same time, the fourth line is not connected.
If one of the three lines finishes the conversation, the next waiting customer can receive the call.

Is this kind of setup possible?

We would like to keep the staff's call status as 'available' and operate with the phone settings.

Thank you in advance.

ChrisO

Participant

You would have to test this to be sure as I have only tested with one agent in the queue. You can set the max number of calls in the queue to 3 and it should only allow 3 calls through. Any additional callers will be basically placed on hold until they reach the max wait time set for the queue or an agent becomes available.

E

enielsen

Contributor I

I do not know of any method to "throttle" the number of active calls in a call queue. Closest thing I can think of is using the Least Idle call distribution and using a longer ring time per agent.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded