I can't hear the ZoomPhone for Salesforce recording.

I have linked Salesforce and ZoomPhone.
I should be able to listen to recordings in the blue box in the following image in Salesforce, but the icon does not appear.
Can anyone help me with a solution?

https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000001kr0P/IW6g_PpYEju6RIu7.EmBsgseF5Uy2M2wDyEUtkpax3I