Explorer

Solved

How to view blocked number list

9 replies
316 views
Translate

I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I view and then unblock a number?

Ray_HarwoodAnswer

Community Super Champion | Customer

(Zoom was having issues getting my pasted images displayed... but I think it's fixed now)

You're looking at the corporate global blocking list... not your personal blocked list.

Then scroll down to:

Then click Manage Block List there...

This will show your blocked list for your number. The list you were looking at is intended for a total-company block-out list.

Ray_Harwood

Community Super Champion | Customer

Hi, @rltidd27,

This Zoom Support article covers this is detail:

https://support.zoom.us/hc/en-us/articles/360021146872-Managing-the-Blocked-List

Does that help?

Translate

R

rltidd27Author

Explorer

Nothing shows up in the list using the article above. I have attached a screen shot.

Zoom's worthless chat stated that I have no blocked numbers. I have blocked hundreds of spam and other reason numbers. When my customer calls from their cell, they get the zoom response to a blocked number. When they call from their business land line they get thru fine.

Translate

Ray_HarwoodAnswer

Community Super Champion | Customer

(Zoom was having issues getting my pasted images displayed... but I think it's fixed now)

You're looking at the corporate global blocking list... not your personal blocked list.

Then scroll down to:

Then click Manage Block List there...

This will show your blocked list for your number. The list you were looking at is intended for a total-company block-out list.

Translate

R

rltidd27Author

Explorer

Thank you Thank you Thank you! Too bad the worthless chat support could not have given me this info.

I did indeed find my customer's cell phone in the list.

I really appreciate you taking the time to help me out!

Have a GREAT weekend!

Translate

Ray_Harwood

Community Super Champion | Customer

Automated chatbots just don't get us real humans, do they? 😎

Glad to help. I hadn't actually navigated to that area before... another interesting learning experience helping people in the Zoom Community!

Translate

R

rltidd27Author

Explorer

I had gotten past the chat bot to a support person. They did not know how to get there anymore than I did. Thanks again!

Translate

R

RWP53

Newcomer

So...when I get to the blocked numbers, if I click on the X to delete, I get the following message: "You are deleting the Blocked Phone Number (xxx) xxx-xxxx. This action cannot be undone." What I want to do is unblock it, so that I can receive calls from that number. Is that what I accomplish by deleting it?

Translate

Ray_Harwood

Community Super Champion | Customer

Yes, @RWP53 -- the message is misleading, in my humble opinion. If you decide later you want to re-block the number, just block it again.

Translate