how to make agent aware of number the caller dialed

Hey @ckoo I believe looking at Call Logs and Reports may help you out here. Account owner or admin privileges to Viewing call history logs displays a record of all inbound and outbound calls that involve phone users in the account. You can filter data by date, direction (inbound or outbound), site, call type, department or cost center. You can also subscribe to email notifications for call logs. With that being said, within the Knowledge base article on viewing call history logs, I'd also get familiar with how to identify log entries , where I believe you will find your answer and call routing of the call interaction 

Hi! can we see the number the caller dialed while the phone is ringing? we have the same set-up as that original post. And we wanna see which agency/company they are calling for so we can adjust our approach based on that.

hi ckoo,

you could set up a separate a/r and cq for each incoming number.  agents could be assigned to multiple cq.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

No, it is still unanswered.

Each of our call queue has assigned phone number, we are also accepting calls from another phone number (another carrier, calls being forwarded to our Zoom number).

Example:

call queue:

803-1111-111 > assigned to drivers (Key #1)

808-2222-222> assigned to agents (Key #2)

803-4444-444> assigned to office (Key #3)

for our team who answers the line (assigned to receive all types of queues), how can he see that the caller dialed 808-4444-444? Is there a way to have that?