How long does it take for changes to auto receptionist audio to take effect for someone calling? | Community
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C
Newcomer
csteenson
Newcomer
October 6, 2022
Question

How long does it take for changes to auto receptionist audio to take effect for someone calling?

  • October 6, 2022
  • 2 replies
  • 1 view

I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend. 

 

However, these changes don't seem to take effect straight away when I then ring the auto receptionist phone number. 

 

How long does it take for changes to audio to take effect on the actual phone line?  

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    October 6, 2022

    Hi, @csteenson,

     

    My experience is that the changes happen pretty quickly... but not always instantaneously.  I haven't made a lot of changes since setting up my Zoom Phone a year or so ago, but I do recall having to test a time or two before I see the desired change.  This is probably due to propagation delay across databases in Zoom Phone servers or something like that, but I don't recall having to wait more than a minute or two.

     

    I know that's not an "official answer" that I can quote a Zoom Support article for backup, but if that matches your experience, we've both learned something. 🙂  If you're having to wait longer, let me know: how long, exactly what type of change are you making, etc.  I'll try to replicate here.

      C
      Newcomer
      csteensonAuthor
      Newcomer
      October 6, 2022

      Hi @Ray_Harwood 

       

      I've been using the text-to-speech generator at the moment for audio prompts. I've made changes to the content of these prompts but the changes aren't registering when I then phone the number. I've been waiting for around 2 hours and it hasn't changed yet. I thought it would be more or less instantaneous. Change to auto receptionist forwarding have taken effect though. 

      ChrisO
      Participant
      ChrisO
      Participant
      October 6, 2022

      Hi csteeenson,

       

      As @Ray_Harwood stated there should be very little delay. The changes should have taken effect by now. I just tested it on my system and it was basically instantaneous. Have you verified in the web portal that your changes took effect? I have had an occasional time when my session expired and it looked like changes were being saved, but after a refresh, they reverted to the original settings.

      G
      Newcomer
      Global-Mark
      Newcomer
      October 7, 2022

      I've noticed this too, the change I make I can preview it on the web portal fine (using text-to-speech generator for voicemail prompts) but in actual call testing it was the old one. I got impatient (after about a couple minutes of trying) and made a new prompt, switching to that one and deleting the old one.  Think I just used the duplicate function to achieve this.

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