Headset call control (Jabra2 evolve 65) not working

I have the same Win11 & Jabra Evolve2 65 and it's working fine.

Jabra Direct Firmware: 5.11.01302

Jabra Evolve2 65 Firmware: 2.6.0

Jabra Link 380 Firmware: 1.1.2.4

Zoom client software: 5.9.6(3788)

I'm able to answer by lowering the mic or if mic is lowered I can answer by the button on outside of headset.

Muting with button or raising/lowering mic works just fine as well.

Hi Brent

Interesting, thank you for your reply.

Frustratingly, however, with the LATEST zoom client software, latest firmware on both the jabra receiver and the evolve2 65, we have no call control (answer by pressing the button or lowering the boom).

We have two headsets on two PCs and tested this on both.

I have been careful to update the devices via jabra direct.

This is all very confusing, would you mind confirming this works???

we use zoom phone call queues but I can't imagine the type of zoom phone set up would affect this.

Did you get a resolution?  I've got a couple of different headsets using Jabra Link 370 and the call controls only seem to work when I install a Zoom update.  Once I reboot the computer, the call control goes away, although it works correctly in Microsoft Teams calls.