Hashed Owner Extension Numbers in CallLog

Forum|Forum|3 years ago
March 15, 2022
1 reply
1 view

Seeing hashed owner extension numbers in CallLog. Which type of calls result in hashed or blank owner extension number values? Planned on using the field as a key lookup against client HR file for assignments, but not seeing consistent extension numbers in this field.

Best answer by zac2021

@kalel I would like to see if above resolves your issue. If it does, please mark "Accept as Solution." If not, please share additional details.

Z

zac2021

Community Champion | Employee

@kalel It could be that your Zoom Phone admin has enabled this setting "Anonymize PII from Dashboard and Call Log." for security compliance/privacy purposes.

This is an account level setting can be accessed by following instructions here. With this setting enabled, it allow Zoom to automatically anonymize PII data from dashboard and call log after the specified number of days.

Your other options:

1. Subscribe to Zoom Phone Reports, use third-party apps or develop your own to parse the data you need;

2. Use Zoom Phone API for call logs here and again use third-party app or develop your own app

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If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.