Forwarded call from an external number to zoom go directly to voice mail

Hi benoit,

A few things to check.

When calling your zoom direct line during your business hours from your landline or cell phone, does the call go through?

How is your zoom direct line set up in terms of call handling settings during business hours, closed hours and holidays?

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

how are your spam settings configured?

https://support.zoom.us/hc/en-us/articles/15049691076365-Admin-guide-for-Zoom-Phone-Spam

https://support.zoom.us/hc/en-us/articles/15050070502669-User-guide-for-Zoom-Phone-Spam

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot