Forward Call Queue to external number

Forum|Forum|1 year ago
May 25, 2024
2 replies
22 views

I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant. The call queue has its on toll free number as I thought that might be a requirement. I just can't figure out how to route it to the external number.

E

Eliot

Community Super Champion | Partner

hi,

On your call queue, select Overflow and choose Routing Option to External Contacts

Routing Option

Route to

External Contacts

you will need to acknowledge that forwarded calls will be billed based on usage.

I acknowledge that calls forwarded to the PSTN will be billed based on usage. Calls can only be forwarded to the PSTN from a user, call queue, or auto-receptionist that has a direct phone number assigned.

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Select one of your contacts which could be an external answering service.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

K

kristin08

Newcomer

Hi Eliot,

I'm having the same issue, how do I add that external contact to my contacts though? Thanks