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Newcomer
March 13, 2025
Question

For Zoom Phone system, how do you turn off call queue automatically when user is out of office

  • March 13, 2025
  • 1 reply
  • 5 views

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office?

 

Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. 

If a user is taking a day off on Friday, I see that we can set or automatically set "Out of Office" status in the Zoom Workplace app. But this does not stop them from receiving the call queue. 

According to this documentation here, it looks like we can turn on "Allow queue members to set their Business Hours," which will "allow" a member who is off on Friday to be not be in the queue. 


This is not the case. After testing, even with "Allow queue members..." enabled, it still behaves the same way despite having "Out of office" status automatically set by Google Calendar. 

 

Is the expectation that users need to manually turn off the call queue? 

 

1 reply

Vinnie
Community Champion | Customer
Community Champion | Customer
March 21, 2025

Hello @sudoerase.
This seems like a duplicated one; I replied to the other one here:

https://community.zoom.com/t5/Zoom-Phone-System/Zoom-Phone-Call-Queue-Automatic-Removal-on-OOO-PTO-Not/td-p/226231

 

I hope this clarifies and helps, and if it does, please mark it as (Accept as Solution).

Vinnie.