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M
Partner
MBA786
Partner
August 16, 2024
Solved

Fail to parse number on

  • August 16, 2024
  • 1 reply
  • 6 views

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a message "Fail to parse number on". I added the DID as '+xxxxxxxxxx but does not work. 

Best answer by colegs

@MBA786 - Are you using Excel to edit your CSV file?  I have had similar issues (but not exactly the same) since Excel will add an apostrophe at the beginning of the number that makes it invalid.  You might want to edit the file in Notepad to make sure the data is exactly like you want it to look.

1 reply

C
Community Champion | Employee
colegsAnswer
Community Champion | Employee
August 16, 2024

@MBA786 - Are you using Excel to edit your CSV file?  I have had similar issues (but not exactly the same) since Excel will add an apostrophe at the beginning of the number that makes it invalid.  You might want to edit the file in Notepad to make sure the data is exactly like you want it to look.

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