FACING ISSUE IN DOING PAYMENT TO ZOOM CALLING PLAN | Community
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New Member
March 4, 2026
Question

FACING ISSUE IN DOING PAYMENT TO ZOOM CALLING PLAN

  • March 4, 2026
  • 2 replies
  • 36 views

i AM FACING ISSUE WHEN I AM DOING PAYMENT TO SUBSCIBED MY ZOOM CALLING PLAN, I CHANGED MULTIPLE CARDS WHICH ARE ACTIVE WITH INTERNSTIONAL TRANSACTION, BUT ONCE I AN DOING PAYMENT, IT’S SHOW THIS TYPE OF ERROR Error (code: 5613)

    2 replies

    MGSR
    Community Manager
    Community Manager
    March 4, 2026

    Hello ​@Smart Eduction Campus,

    Welcome to the Zoom Community! We’re glad to have you here.
     

    This error can occur for several reasons, such as issues with the payment method, restrictions from your bank, or a temporary problem with Zoom's payment system. Here are some steps you can try:

    1. Double-check that all card details are entered correctly.
    2. Make sure your card is enabled for online and international transactions.
    3. Try clearing your browser cache or using a different browser.
    4. Contact your bank to ensure there are no blocks or restrictions on your card.
    5. If possible, try a different payment method (such as PayPal, if available).

    If you continue to see this error after trying these steps, you can find more information and troubleshooting tips in this article: Troubleshooting payment issues and declined transactions.

    Newcomer
    March 5, 2026

     

     

    Sometimes automatic refunds can happen due to billing errors, duplicate charges, payment verification issues, or security flags

    triggered by the system. I would strongly recommend checking your billing history in your Zoom account and contacting Zoom Support directly to confirm the reason for the refund.