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Newcomer
Glad
Newcomer
January 21, 2022
Question

External callers labeled as potential scam

  • January 21, 2022
  • 1 reply
  • 1 view

Hi! We have experienced in our organization that when someone transfers an external call to another user, it marks as "potential scam". Do you have any idea how to remove this? Thank you.

    1 reply

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    January 26, 2022

    @Glad 

    Good day.  To clarify, you are saying that User A receives an inbound call from an outside party and the Caller ID is properly displayed but when User A transfers the call to User B, it is marked as Potential Scam.  Is that correct?  From within the Zoom Admin website, you can set how transferred calls are displayed under the company info section of the Phone Management.  This should keep the Caller ID as the outside caller's ID which would be the original name unless you have the box checked below.  

     

    Is the transfer being picked up on the Zoom app on a mobile device, the Zoom app on a desktop client or on a physical phone device?   If it is on the Zoom app for a mobile device, does that person have a local app that maintains potential spam numbers?

     

    --Bill

      G
      Newcomer
      GladAuthor
      Newcomer
      January 27, 2022

      Hi Bill.

       

      I appreciate your response to this thread.

      Yes, you are right. When Caller A transfers a call to Caller B, the outside caller is reflected as a potential spam on Caller B's Phone.

       

      I will definitely have to check on that. Maybe they do have that kind of local app.

       

      Thanks a lot for your help!

       

      -Glad

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