Excessive spoofed calls/voicemails to our Auto Receptionist Line | Community
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Newcomer
January 16, 2024
Question

Excessive spoofed calls/voicemails to our Auto Receptionist Line

  • January 16, 2024
  • 1 reply
  • 3 views

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.

1 reply

Community Super Champion | Partner
February 2, 2024

hi ncta,

 

you might try setting your ivr timeout options to disconnect the call if user takes no action or says nothing after 1 or more times.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

 

NCTAAuthor
Newcomer
February 2, 2024

Thanks for the great suggestion, Eliot! I did recently select this setting a few days ago. Unfortunately, it's still happening. I'm guessing that they are somehow able to select the "0" extension (which is my operator extension) once the line connects. I will try disabling that extension and see if that does anything.