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Newcomer
GooseQuestions
Newcomer
April 11, 2025
Question

Directing Ringtone Audio

  • April 11, 2025
  • 1 reply
  • 8 views

When I am called the ringtone plays through both my speakers and headset. I would much prefer it rings to just my speakers and then allow me to take the call on my headset.
This is on windows desktop zoom app. The app is fully up to date. 

Please advise. Thank you. 




1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
April 11, 2025

hi @GooseQuestions 

 

try unchecking "use separate audio device to play ringtone simultaneously"

 

 

Use separate audio device to play ringtone simultaneously: Select another device that will play the ringtone when you are invited to a Zoom meeting or receive a Zoom Phone call. This device will ring simultaneously with your selected speaker.

Changing settings in the Zoom desktop/mobile app

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

G
Newcomer
GooseQuestionsAuthor
Newcomer
April 11, 2025

Good afternoon, Eliot! 
Hope you are doing well. 

Tried disabling the "Use separate audio device to ..." option and the result was that if I select speakers, calls and ringtones would be played through the speaker. If I select my headset calls and ringtones play through the headset. 

This is not ideal as I would like ringtones to play through my speakers and everything else to go through my headset. 

When my headset rings unexpectedly it makes me jump out of my seat every time. I would much prefer to have my computer speakers ring instead. 

Thank you for your time. 

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