Dial pad not working

Thank you for your post, @liam_vandenend, Welcome to the Zoom Community!

What type of device are you experiencing this issue on? Is it a cell phone or your laptop? 

The most common fix for this is to make sure the Zoom Client is up to date with the latest software version. Here is a helpful guide on making sure your device is up to date: https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

Once the client is up to date, navigating to the dial-pad while in a call can be done by clicking on the keypad Icon - this will be in the same place on all of the software. 

Here are two guides that might help:

1:Using in-call controls: https://support.zoom.us/hc/en-us/articles/360036228011-Using-in-call-controls
2: All-purpose user guide to Zoom Phone: https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-#h_9105f63d-8c73-4ad9-ae49-edfa7cb04a6a

Please let us know if you have any other questions and if this helps!

Sean

@liam_vandenend, 

It sounds like you may be referring to entering  Dual-tone multi-frequency (DTMF) options within an IVR.  There are a number of causes for this the most common of which is a misconfiguration on the remote or called phone system. 

I would advise opening a ticket with Zoom explaining the issue and informing the organization you're calling that they may have an issue. 

Hope this helps. 

I have this issue particularly with the Zoom Assistant (power pack) widget.  It works for me in the full Zoom Client

I have a user that needs to do a conference call with a client, and then theyy need to add another call to a business that has a menu system. The problem is the numbers pressed on the keypad no longer work after a merged/conference call.

Any ideas on getting number presses to work after a merged/conferenced call?