Default ringtone is output when user is called through a call queue instead of selected ringtone | Community
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J
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jdempsey
Newcomer
August 26, 2022
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Default ringtone is output when user is called through a call queue instead of selected ringtone

  • August 26, 2022
  • 3 replies
  • 2 views

We have a user that has changed the ringtone for all options.  His 2 direct lines, his ext, and his meeting.  When he is called through a call queue that is he part of it outputs the "default" ringtone instead of the selected one.  Is this some setting on the call queue I do not see?

    Best answer by FORE-Craig

    Hi @jdempsey !

     

    There is not an option to specify the ringtone for Call Queues in the Zoom desktop app under Audio like there is for the Extensions and the DIDs. Some desk phones do have that option. 

     

    I can see how this would be useful, and even more so if a user is part of multiple Call Queues. You can create a feature request at https://zoom.us/feed.

    I hope that helps!

     

     

    3 replies

    FORE-Craig
    Specialist
    FORE-CraigAnswer
    Specialist
    August 26, 2022

    Hi @jdempsey !

     

    There is not an option to specify the ringtone for Call Queues in the Zoom desktop app under Audio like there is for the Extensions and the DIDs. Some desk phones do have that option. 

     

    I can see how this would be useful, and even more so if a user is part of multiple Call Queues. You can create a feature request at https://zoom.us/feed.

    I hope that helps!

     

     

    J
    Newcomer
    jdempseyAuthor
    Newcomer
    August 26, 2022

    Sorry, perhaps I was unclear.  This is happening to a user.  He changed all of his ringtones to specific ones that are NOT the default ringtone.  When I call a call queue he is a member of.  The default ring tone is output.  We do not want this to happen, but it is happening.  

     

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    August 26, 2022

    Perhaps I don't understand! 😊  Normally, the default ringtone will be played on all phones in a Call Queue and cannot be changed in the Zoom web portal or the Zoom desktop app (with the exception a couple of physical desktop phones with the Zoom Phone Appliance app). What would you like to happen?

    F
    Employee
    FrankSch
    Employee
    August 29, 2022

    Hi @jdempsey & @FORE-Craig ,

    I hope I understood the former thread correctly.

    You can configure the ringtone for Call Queues in the client. Its on the same page where you configure your ringtone for meetings, extension & DID.

    Keep in mind its used when the call was targeted to the DID of the queue, not to the extension of the queue.

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    August 29, 2022

    Hello @FrankSch and @jdempsey

     

    @FrankSch 

    That's not something that is visible in my system with two active Call Queues (ver 5.11.9) - see attachment. In order for it to appear, does the Call Queue have to have a DID specified or does the account need to be on a specific plan?

    F
    Employee
    FrankSch
    Employee
    August 29, 2022

    From my understanding it should be in the client since 5.10.6.
    And yes, the CQ does need a DID.
    Just tested, if there`s no DID configured for the CQ you cant configure a specific ringtone for a CQ in the Zoom desktop client.

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    August 29, 2022

    Thank you, Frank! I don't understand why there is a correlation with having a DID on the Call Queue. I would venture that say that most businesses don't, because their numbers (like ours) are specified at the Auto Receptionist level which transfers into the appropriate Call Queue. 

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