Connecting my Polycom VVX411 | Community
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Explorer
learnahan
Explorer
January 31, 2023
Solved

Connecting my Polycom VVX411

  • January 31, 2023
  • 4 replies
  • 7 views

I have done a factory reset and added the phone to the devices on my Zoom app. But how do I get the actual phone synced up? Don't I need to sign in somewhere on it? Desperately need help PLEASE!!

Best answer by learnahan

That was it. THANK YOU!

4 replies

E
Contributor I
enielsen
Contributor I
January 31, 2023

It should use zero touch provisioning to self provision when rebooted unless:

  • firmware too old to talk to zoom and provision (zoom wants 6.4.3.5156)
  • local dhcp server settings overriding the zero touch provisioning

Check your firmware, and if not close to 6.4.3, upgrade it to something close.

If not that, can do the manual provisioning as described in the web portal.

L
Explorer
learnahanAuthor
Explorer
January 31, 2023

How do I find out what the firmware is?

 

E
Contributor I
enielsen
Contributor I
January 31, 2023

Use the phone menus or login to the phone's web interface...

L
Explorer
learnahanAuthor
Explorer
January 31, 2023

I think I found it and its updating. How do I enter the IP address in the Zoom app for the device?

L
Explorer
learnahanAuthorAnswer
Explorer
January 31, 2023

That was it. THANK YOU!

E
Contributor I
enielsen
Contributor I
January 31, 2023

If the firmware is now updating (what version was it at?), it will probably use zero touch provisioning and connect to zoom automatically unless something else is wrong....

E
Contributor I
enielsen
Contributor I
January 31, 2023

If you do end up needing to do the manual provisioning, get the IP address of the phone from the phone menus and open it in a web browser so can fill out the fields as described in the web portal. But you really would rather use zero touch if at all possible, esp. if you have more than a few phones.

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