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Newcomer
March 10, 2023
Question

company phone main line

  • March 10, 2023
  • 1 reply
  • 1 view

I need to add someone to answer the main line with me. Can you remind me where this feature is located?

    1 reply

    Community Champion | Employee
    March 10, 2023

    Hi @tt4 

     

    Main Line is recommended to be setup as the AutoReceptionist. Now On the Autoreceptionist, You can forward all the calls to a Call Queue/ or SHared line group. In that case, The Call Queue/ Shared line group will have you and the other person as members. 

     

    Shared line group, the advantage is they will be a line on your deskphone.

     

    You can find the Auto receptionist, Call Queue and Shared Line group under Phone Systems management.

    If you have access to Zoom learning, You can find a video here:

     

    https://learning.zoom.us/learn/course/internal/view/elearning/92/auto-receptionist-and-call-queues

    Else, here is an article, which shows you the flow:

     

    https://support.zoom.us/hc/en-us/articles/360021121312-Managing-auto-receptionists#h_59a4e03c-c8aa-4689-b95b-a6be0c030363

     

    Basically, Auto receptionist -> Call queue or Shared line group.

     

    Hope that helps