Company not recording external calls. Common Area Phones | Community
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Explorer
February 22, 2022
Question

Company not recording external calls. Common Area Phones

  • February 22, 2022
  • 2 replies
  • 1 view

Looks like our common area phones aren't recording outside calls.  Inside calls are recording fine.

    2 replies

    FORE-Craig
    Specialist
    Specialist
    February 24, 2022

    Hi Capden,

     

    Would you please elaborate! Are you talking about calls showing in the Call Logs, or they are not ringing?

     

    Thank you!  

    Employee
    February 24, 2022

    Hi Capden,

    Is the common area phone is part of the call queue in which automatic recording is "enabled"? If yes, the outbound caller ID of the common area phone should be the direct number of the call queue when calling outbound.

    Thanks,

    Rome