Common Area Phones in Groups | Community
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Partner
March 12, 2023
Question

Common Area Phones in Groups

  • March 12, 2023
  • 4 replies
  • 12 views

Hi all,

 

Is this possible to add Common Area Phones in Group as members?

I noticed that only users I am allowed to add as members in groups.

 

Thanks

alex

 

 

    4 replies

    Employee
    March 13, 2023

    We do support adding common Area Phones into Call Queues/Shared Lines/Group Call Pickup as members. Thanks.

    Alex_zAuthor
    Partner
    March 13, 2023

    Thank you for your reply.

    Actually, I am interested in adding common area phones in Groups under  "User Management", in order to be able to avoid managing all of them one by one..

     

    thanks

    Alex

     

    Creator III
    March 13, 2023

    I believe Groups is a Zoom level thing and not a Zoom Phone level thing and doesn't support CAP phones in them, just Zoom users. 

    Alex_zAuthor
    Partner
    March 13, 2023

    Yes, I agree. Maybe, this is probably a good reason. 

    thanks.

    Community Champion | Employee
    March 13, 2023

    Hi @Alex_z 

     

    As others have said there is no group for Common Area phones. However, there is a Common Area template, that works like a group:

     

     

     

     

    Hope that helps