Common Area Phones in Groups | Community
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A
Partner
Alex_z
Partner
March 12, 2023
Question

Common Area Phones in Groups

  • March 12, 2023
  • 4 replies
  • 1 view

Hi all,

 

Is this possible to add Common Area Phones in Group as members?

I noticed that only users I am allowed to add as members in groups.

 

Thanks

alex

 

 

    4 replies

    H
    Employee
    HappyZoom
    Employee
    March 13, 2023

    We do support adding common Area Phones into Call Queues/Shared Lines/Group Call Pickup as members. Thanks.

    A
    Partner
    Alex_zAuthor
    Partner
    March 13, 2023

    Thank you for your reply.

    Actually, I am interested in adding common area phones in Groups under  "User Management", in order to be able to avoid managing all of them one by one..

     

    thanks

    Alex

     

    E
    Contributor I
    enielsen
    Contributor I
    March 13, 2023

    I believe Groups is a Zoom level thing and not a Zoom Phone level thing and doesn't support CAP phones in them, just Zoom users. 

    A
    Partner
    Alex_zAuthor
    Partner
    March 13, 2023

    Yes, I agree. Maybe, this is probably a good reason. 

    thanks.

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    March 13, 2023

    Hi @Alex_z 

     

    As others have said there is no group for Common Area phones. However, there is a Common Area template, that works like a group:

     

     

     

     

    Hope that helps

     

     

     

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