Cisco 9800 Series Phones (9841, 9851, 9861, 9871)

Forum|Forum|1 year ago
April 20, 2025
21 replies
197 views

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.

We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial. I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Desk phones and devices

Best answer by sparrow

Your not adding it as a Cisco device type. If you requested to Zoom that they enable Generic SIP on your account, you would use device type as other. See below. From here, you would gather the manual provisioning parameters and access the Cisco phones web interface to insert those credentials and SIP parameters. You are correct, with generic SIP, you will not get fully supported Zoom features such as desktop app call control and others.