Cisco 8851 MPP with Cisco 561 headset and no audio | Community
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Newcomer
smacon
Newcomer
October 29, 2021
Question

Cisco 8851 MPP with Cisco 561 headset and no audio

  • October 29, 2021
  • 1 reply
  • 3 views

Hi is anyone using Zoom Phone and Cisco 8800 series successfully with a Cisco series headset? I have a Cisco 561 connected and paired but there is no audio. I believe that the Aux port needs to be enabled by Zoom on the backend.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    November 11, 2021

    Hey @smacon, this maybe guide you to troubleshooting the no audio here through the Cisco Headset 500 Series User Guide or if using the 'Base with Y-Cable' here

     

    Let me know if this helps! 

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