Charge and Rate in CallLog Endpoint | Community
Skip to main content
K
Newcomer
kalel
Newcomer
March 24, 2022
Question

Charge and Rate in CallLog Endpoint

  • March 24, 2022
  • 2 replies
  • 1 view

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint? 

    2 replies

    J
    Community Champion | Employee
    jefrancisco4
    Community Champion | Employee
    March 25, 2022

    Hi @kalel! Here's the Zoom support article about which you may find useful, https://support.zoom.us/hc/en-us/articles/360054358152-Viewing-phone-usage-reports#h_aefdb4b7-e6db-479d-b388-b51d48f0e40c. Hope this helps.

     

    If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

      K
      Newcomer
      kalelAuthor
      Newcomer
      March 28, 2022

      Hi, thank you for the article but this is for the usage reports pulled from the portal, not through API call. The charges and rates are not present for every record in the CallLog pulled from the API endpoint. 

       

       

       

      J
      Community Champion | Employee
      jefrancisco4
      Community Champion | Employee
      March 28, 2022

      Hi @kalel , 

       

      Check out this Zoom API page and see if this would help. This should show the currently available APIs that can be used.

      https://marketplace.zoom.us/docs/api-reference/zoom-api/methods

      https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/getBillingReport

       

      If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.