Changing an existing text-to-speech greeting

Forum|Forum|3 years ago
September 19, 2022
2 replies
11 views

I noticed a new option for the Greetings & Leave voicemail instruction allowing to edit an existing greeting. But when I click to edit an existing text to speech greeting the "upload" option is showing instead of the text-to-speech window.

How do you change an existing greeting?

Change-Greeting.pdf

ccameron

Community Champion | Employee

@brad_bell,

If you click over to the "text-to-speech" option to the left of "upload", you'll be able to edit

Hope this helps. If this answers your question, please accept as solution.

P

pucketlz

Newcomer

It doesn't allow you to edit the current one. Only create a new one as near as I can see.

ccameron

Community Champion | Employee

I am able to edit my current ones. Should be available for you.

Can you maybe take a video of your attempt so I can advise from there?

You'll click edit > choose from asset library > click the 3 dot ellipses of your text-to-speech > select edit > click the text-to-speech tab > from there you can make edits on name, category, language and message.

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Eliot

Community Super Champion | Partner

great news! the text of new text to speech greetings can now be edited. please see attached screen shot.

previously, this could not be done; you had to retype the text rather than edited it because only the audio was saved. old text to speech stills needs to be typed in.