Cant Call even after activating Zoom Phone

Hi Jannatun,

If the newly added Zoom Phone user is unable to place calls and the call disconnects immediately, please try the following steps:

1. Verify the Zoom Phone license

   • Sign in to the Zoom web portal as an admin.
   • Go to User Management > Users.
   • Select the affected user and confirm an active Zoom Phone license is assigned.

2. Confirm the user has a phone number or extension

   • Ensure the user has been assigned a direct phone number or a valid extension.
   • Verify the assignment is active.

3. Check the emergency address

   • Confirm the user has completed the required emergency address setup, if prompted.
   • Incomplete emergency address configuration may prevent outbound calling in some regions.

4. Verify the user's sign-in

   • Make sure the user is signed in to the correct Zoom account in the Zoom Workplace app.
   • Sign out and sign back in if necessary.

5. Check the device

   • If using the Zoom Workplace app:
     • Update the app to the latest version.
     • Restart the app and test again.

If the issue still cannot be resolved after completing the above steps, please submit a ticket to Zoom Technical Support for further investigation. You can do so through the Zoom Support portal by selecting Submit a Request