Cannot sign in

Forum|Forum|4 years ago
September 27, 2021
1 reply
3 views

I cannot sign into my Zoom account as it says I am not connected to a network although it was working in the morning but I had repeated problems signing in and later on my account was blocked due to the repeated attempts. I changed my password successfully yet I cannot sign in again. What should I do?

Rupert

Community Champion | Customer

Hi @Fajeraltukhaim

A few troubleshooting questions:

Are you having the same problem with both the Zoom app and also trying to log in to https://zoom.us/profile for example - do you get the same response?

Have you checked your email or text messages for any authentication steps required?

Can you try a simple restart of your device - what type of device or computer are you using?

Are you at a personal location (like a home network) or on a campus network - like an office or school?

F

FajeraltukhaimAuthor

Newcomer

Yes. I am having the same issue with both the app and online. Online I can sign in but cannot join or host meetings. The app itself will not allow me to sign in. I'm at my home and joined to my personal network. I have restarted and reinstalled the app without success.

Rupert

Community Champion | Customer

As a troubleshooting step, I would advise you to power-cycle your internet router.

Do you have another device or computer you can try from?

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded