Can’t Assign Phone Number to User – Blocking My Business

Hi,

I’ve purchased a Zoom Phone license with the U.S./Canada Unlimited Calling Plan (1 license – active), but I can’t assign a phone number to my user.

When I go to Phone System Management → Users & Rooms, I get this message:

“You need more licenses.”

I’m the account owner and the only user. No numbers are showing up for assignment.

I also can’t manually purchase or add one from Plans and Billing.

This is blocking me from making any calls, and I’m actively paying for the service.

I’ve submitted a support ticket but haven’t received a response yet.

Ticket number: TS1873868

Can someone from Zoom please resolve or escalate this?

Thanks.

Adam