Can I delete my Zoom Workplace Pro plan (go to basic/free) but still retain my Zoom phone unlimited calling plan?

hi ​@Jordit13 

I believe that you can delete the Zoom Workplace Pro plan and retain your Zoom Phone Unlimited calling Plan.  There are many users that have the Zoom Workplace basic and Zoom Phone Unlimited calling plan.  I suggest you call sales to make sure you keep your existing Zoom Phone number and Zoom Phone setup.  Zoom Phone requires at least Zoom Workplace basic.

As an alternative, you might want to consider Workplace Pro Plus Phone US & CA Unlimited.  You get everything in Zoom Workplace Pro plus Unlimited US & CA calling for $20.50 /user per month billed annually.  You could then delete your Zoom Phone Unlimited US & CA calling plan.  Again, I suggest that you call sales to make sure that you keep your existing Zoom Phone number and Zoom Phone setup.

Zoom Phone Pricing - Zoom

Workplace Pro Plus Phone Unlimited Calling Plan includes:

All of US & CA Unlimited, and:

Phone

Domestic calling (unlimited)

Meetings

30 hours per meeting

100 participants per meeting
Increase with Large Meeting

My Notes

Unlimited AI note-taking

AI note taker for Zoom, third-party, and in-person conversations

Video Management

Group videos in channels (25 unique viewers)

Zoom recordings, Clips, and uploads

Chat

Instant messaging

Scheduler

1 personal booking page

Canvas

Unlimited AI document creation

Whiteboard

3 editable whiteboards

Clips

Unlimited clips

Custom avatars (3 mins per month)

Mail

Zoom Mail

Calendar

Zoom Calendar

Tasks

Surface, manage, and complete tasks

Hub

One place for your Zoom files

Cloud storage

10 GB per user

Live Chat Support

Thanks,  eliot

Thank you very much for your reply. I'm in Australia, so I'm assuming that may change things? At the moment I have zoom unlimited calls Aus+NZ. 

Hi ​@Jordit13 

i think is very similar to u.s./canada.  This is what i see on Zoom plans and pricing for Australia.

Zoom Phone Pricing - Zoom

Best to give Zoom sales a call.

thanks, eliot

Hello,

As far as I understand, Zoom Phone is generally licensed separately from Zoom Workplace subscriptions. In many cases, users can downgrade from Zoom Workplace Pro to a Basic (free) account and continue using Zoom Phone, provided the Zoom Phone license remains active on the account.

However, eligibility can depend on how your account was originally purchased (directly through Zoom, through a reseller, or as part of a bundled plan). If the option to cancel Zoom Workplace Pro is not appearing in your Billing settings, it may indicate that your account has a bundle, contract, or administrative restriction.

I recommend checking Account Management > Billing to review your active subscriptions and confirm whether Zoom Phone is listed as a separate service. If the cancellation option is unavailable, contacting Zoom Billing Support directly would be the best way to verify whether you can retain your unlimited calling plan while removing the Workplace Pro subscription.

Hopefully a Zoom representative can confirm the exact requirements for your account type.

Thank you.

Thank you both. I will contact them directly.