Call routing based on dialled number | Community
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Newcomer
July 17, 2024
Question

Call routing based on dialled number

  • July 17, 2024
  • 1 reply
  • 1 view

I've a call flow that has several inbound numbers.

I'm looking to treat one of the inbounds slightly differently.

In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this'

I thought I could do something with the condition node but don't see an obvious way to do it.

I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well

 

The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.

 

Thanks

 

Mike

1 reply

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
July 17, 2024

Are you using Zoom CC? Cause Zoom phone doesn't have this capability.