Call reporting for departments

Forum|Forum|1 year ago
November 26, 2024
2 replies
1 view

What is the easiest way y'all are reporting your call volume per person/department? On prior systems we were able to determine the answer ratio but I am not having the best luck with the zomm analytics.

Call handling and routing

F

FarioConsulting

Newcomer

Hi,
You would need to log into the Zoom web portal as an admin....then head over to Analytics & Reports and choose "Call Queue Historical Reports".
Under the Detail Report tab, you can customize your view by selecting specific sites or departments from the drop-down menus at the top.

sparrow

Community Super Champion | Customer

I recall analytics and reporting requires power pack licensing. Without that, the user will not see this option.

CarlaA

Community Manager

Hi @rkey, thank you for posting in the Zoom Community! If you found @FarioConsulting's reply helpful please mark their reply as an accepted solution so others in the community may easily find their answer 🙂

Thank you!

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded