Call Queue reporting, Abandoned Calls | Community
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Newcomer
January 26, 2024
Question

Call Queue reporting, Abandoned Calls

  • January 26, 2024
  • 2 replies
  • 11 views

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports?

 

Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

2 replies

Partner
January 28, 2024
Newcomer
January 29, 2024

Thank you but this does not address time perimeters for abandoned calls.  a 1 or 2 second abandoned call counts as abandoned.