Call Queue - Auto Logout on No Answer | Community
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A
Newcomer
aBrown007
Newcomer
February 1, 2023
Question

Call Queue - Auto Logout on No Answer

  • February 1, 2023
  • 1 reply
  • 0 views

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

    1 reply

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    February 1, 2023

    Hello,

    Currently, you cant have agents auto logout. However, there is a setting to set business hours after which agents will not receive calls, as long as they set their business hours. See screenshots below:

     

    Call Queue:

     

     

    User settings: 

     

     

    If this helps, please accept the answer as an accepted solution.

     

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